How can we help?
Getting Started
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Our business address is 4150 W Pioneer Ave. STE A Las Vegas, NV 89102. If we can reach you within 35 minutes or less, you’re in!
Yes, we ask for a 1-hour arrival window for each appointment to account for traffic and scheduling variations.
If we are running late or need to arrive early, we will notify you in advance to ensure you have plenty of time to prepare. Our goal is to provide reliable and timely service while maintaining the highest quality of cleaning.
Please visit our Standard Cleaning page here: https://ladybugcleaningco.com/services-2/standard-cleaning/
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we have green products for purchase if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service. For example, clean windows, clean the oven, clean the entry door exterior, sweep the patio, etc.
We use industry-standard cleaning products to ensure high-quality results. While we cannot disclose exact brand names due to company policies, we can share the most common products we bring into your home:
- Everyday Cleaning: Dawn dish soap, vinegar, bleach, toilet bowl cleaner, and a multi-surface cleaner with a light, fresh scent.
- Deep Cleaning: Stronger products such as oven cleaner and degreaser for tough buildup. Acid based cleaner for touch calcium build up in bathrooms.
If you have allergies, specific preferences or concerns about the products used in your home, please let us know, and we’ll do our best to accommodate your needs.
We come fully equipped with professional cleaning tools to ensure a thorough and efficient cleaning. Our standard tools include:
- Vacuum Cleaner – Suitable for both carpets and hard floors
- Traditional Mops and Buckets – For effective floor cleaning
- Flat Mop – For a final touch
- Cleaning Caddies – Containing essential tools such as sponges and brushes
- Spray Bottles – For applying cleaning solutions
- Color-Coded Microfiber Towels – Used to prevent cross-contamination
All of our equipment is cleaned and sanitized between homes to maintain hygiene and quality standards.
If you prefer that we use your own cleaning tools, please let us know before scheduling your appointment. Additionally, we offer brand-new vacuums, mops, and other equipment that can be added on to your cleaning invoice and kept in your home for exclusive use.
Let us know if you have any preferences or specific requests.
For first-time customers, we recommend that the person who booked the appointment be present when our team arrives and when they finish. This allows us to go over any specific cleaning requests at the beginning and ensure you are completely satisfied with our work before we leave.
You are welcome to stay home while the team is cleaning, but we kindly ask that you allow them to work uninterrupted in the areas they are servicing. For example, in two-story homes, our team typically starts on one level while the homeowner remains on the other, then we switch as needed.
We are flexible and happy to work around your needs. Please let us know if you have any special requests regarding your presence during the cleaning.
Yes, if you are not home during the cleaning, we will notify you via text or phone call 30 minutes before the team has finished.
If you have any specific instructions or preferences for post-cleaning communication, please let us know in advance, and we will be happy to accommodate.
Our standard cleaning includes dusting baseboards and blinds/shutters, while our deep cleaning and move-in/move-out cleaning services include hand cleaning these areas.
Here’s the difference:
Dusting – We use a duster or a vacuum brush to remove surface dust from baseboards and blinds. This method works best for homes that have been regularly deep cleaned and well-maintained. However, dusting alone cannot remove grime, buildup, or stuck-on dirt.
Hand Cleaning – This involves scrubbing with a brush or pad to remove accumulated grime, dirt, or buildup. If baseboards or blinds haven’t been cleaned in a while, dusting will not be effective, and hand cleaning is required, which is included in our deep cleaning services.
If you’re unsure which level of cleaning your home needs, we’re happy to assess and recommend the best option.
Please visit our move in/out cleaning page here:
Move-in/out cleaning
Pricing & Policies
Each home is unique, so we cannot provide a flat rate for our initial cleaning until we assess your home in person. Factors such as total square footage, the home’s condition, number of occupants, and flooring type (hard floors vs. carpet) all influence the cleaning time required. This assessment can be done either before scheduling or on the day of your cleaning appointment and typically takes about 10 minutes. Based on data from hundreds of homes we’ve cleaned, we use proven metrics to estimate cleaning duration based on your home’s size. Please refer to our pricing guide below to determine the estimated hours needed:
https://ladybugcleaningco.com/pricing-guide/
Standard Cleaning Pricing Guide
- 500 – 1,000 sq. ft. A 2-person team will be sent, and the cleaning typically takes 2 to 2.5 hours to complete*
- 1,000 – 1,500 sq. ft. A 2-person team will be sent, and the cleaning typically takes 2.5 to 3.5 hours to complete*
- 1,500 – 2,000 sq. ft. A 2-person team will be sent, and the cleaning typically takes 3 to 4 hours to complete*
- 2,000 – 2,500 sq. ft. A 2-person team will be sent, and the cleaning typically takes 3.5 to 4.5 hours to complete*
- 2,500 – 3,000 sq. ft. A 2-person team will be sent, and the cleaning typically takes 4 to 5 hours to complete*
- 3,000 – 3,500 sq. ft. A 3-person team will be sent, and the cleaning typically takes 3 to 3.5 hours to complete*
- 3,500 – 4,000 sq. ft. A 3-person team will be sent, and the cleaning typically takes 3.5 to 4 hours to complete*
- 4,000 – 4,500 sq. ft. A 3-person team will be sent, and the cleaning typically takes 4 to 4.5 hours to complete*
We accept debit/credit cards, cash and Zelle as payment options.
Please note that we offer a 5% discount for payments made via cash or Zelle.
For first-time customers, a credit or debit card is required on file to book an appointment. However, the card will not be charged if payment is provided in cash or through Zelle at the time of service.
We offer free in-home estimates. Most customers prefer to have their in-home estimate on the same day as their cleaning appointment. This saves an extra trip and only takes a few minutes. You will be informed of the final rate before we begin cleaning.
Yes, as of January 2025, we are offering 15% off for new customers. To redeem this discount, please use the code “NEW25” when booking your service.
Please note that this offer applies only to new customers and homes we have not previously cleaned. Cannot be applied with any other offers.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.
Absolutely not. While we are confident that we will be the only cleaning service you’ll ever need, you are free to discontinue services at any time with no obligation. If you ever decide to part ways, there’s no issue at all.
Please note that a $70.00 cancellation fee applies to any cancellations or rescheduling made within 72 hours of your appointment or on the day of your appointment.
This fee helps compensate the team assigned to clean your home, as they are left without a job for that time period.
If you need to make any changes, please email or call us for immediate assistance. We appreciate your understanding.
Manage your Account on our Website
Visit our customer page at https://ladybugcleaningco.launch27.com/login
You can submit a password change request on the customer login page at https://ladybugcleaningco.launch27.com/login
Log into your account at https://ladybugcleaningco.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://ladybugcleaningco.launch27.com/login and update your address on file.
Log into your account at https://ladybugcleaningco.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call or send us a text message at (702) 287-7474 if there are any issues at all.
Trust & Safety
All of our employees are interviewed and background checked. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously. For more information, visit https://www.fullsteam.com.
We take pride in providing high-quality cleaning services and stand behind our work with a 100% Satisfaction Guarantee. If you are not completely satisfied with your cleaning, please let us know the day of your appointment and we will make it right.
How It Works:
✔ Report Any Issues Within the End of the Day – If something wasn’t cleaned to your expectations, contact us by phone or email.
✔ We Will Address the Issue – We will schedule a free re-clean as soon as the next day of the specific area(s) that did not meet your standards.
✔ Your Satisfaction Matters – Our goal is to ensure you are happy with our service and your home is cleaned to your expectations.
This policy applies to all Standard, Deep, and Move-in/Move-out Cleanings. Please note that refund requests are handled on a case-by-case basis and are not guaranteed.
If you have any questions or concerns about our service, we are always happy to help!
If something is not done to your expectations, please let us know the day of the cleaning appointment. We’ll send a team out to make it right (within 24 hours).
Yes, our team is equipped with shoe covers and will wear them as soon as they step into your home.
The only exception is when mopping hard floors or cleaning bathrooms, as wearing shoe covers in these situations can pose safety and liability risks. If you have any specific concerns or preferences regarding footwear during cleaning, please let us know, and we will do our best to accommodate.
Our cleaning team is equipped with a 3-step ladder, which allows us to clean most standard-height ceiling fans, pot shelves, and cabinets.
For safety and liability reasons, we cannot use ladders higher than three steps, even if one is provided by the client. If an area is beyond our reach using our equipment, we recommend hiring a professional with the appropriate tools for high surfaces.
If you have specific areas you’d like cleaned, please let us know in advance so we can assess whether they are within our safe working range.
Yes! While the size of your home typically determines the team assigned, we strive to provide consistency whenever possible.
For your initial cleaning service, we usually send a team of 2 to 3 cleaners. After that, we will make every effort to send at least 1 to 2 of the same employees who were part of your original team.
If you prefer to have the same exact team for each visit, please let us know in advance, and we will do our best to accommodate your request.
During the in-home estimate, our team may take photos to document the condition of your home. This includes areas such as the appliances, floors, bathrooms, baseboards, blinds, and other key spaces. These photos help us accurately assess the time and effort required for cleaning.
During the cleaning process, our team is also trained to report any existing damages they may come across, such as cracks in mirrors, loose faucets, or scratches on appliances. This ensures transparency and helps us maintain detailed records for both our team and our clients.
Please note that we will not photograph any personal items. Our focus is solely on the areas we are there to clean to ensure accurate documentation.
If you have any concerns regarding photos or documentation, please let us know before your appointment.