Terms of Service Welcome to Ladybug Cleaning Co. LLC! We take great pride in providing a comprehensive range of cleaning services tailored to meet the needs of our esteemed clients. To ensure the utmost quality and consistency, certain policies and restrictions govern our operations: **Service Limitations and Cancellations**: We reserve the unilateral right to cancel any service for any reason deemed appropriate by our company. Service will be immediately and permanently terminated in cases involving racism, sexism, or disrespect toward our staff. **Staff Safety and Limitations**: The health and safety of our staff are paramount. For safety, liability, and insurance purposes, our staff members are strictly prohibited from: - Ascending heights beyond the capacity of a standard three-step ladder. - Moving or lifting heavy furniture without adequate assistance. - Handling biohazard substances, addressing insect-infested areas, remedying mold issues, or undertaking tasks that jeopardize their personal health or safety. **Liability and Damage**: While we exercise due diligence in our cleaning services, we maintain insurance coverage for damages directly attributable to our staff. It is important to note that we do not accept liability for damages resulting from normal wear and tear, improper installation of items, or damage to items unless such items were disclosed during the initial booking. Customers are required to report any concerns or damages upon completion of our cleaning service for prompt resolution. **Pet Safety and Liability**: For the safety of our cleaning crew and clients’ pets, all pets must be secured and kept away from areas being serviced. We do not assume responsibility for injuries or any incidents involving pets during our presence in the client's home. **Conditions of Service**: For residences presenting suboptimal conditions (e.g., broken glass, excessive clutter), we endeavor to restore them to a habitable standard. However, outcomes may vary. Prior to commencement, we conduct a detailed discussion and photographic documentation of the premises for internal review and potential non-identifiable social media sharing. **Utilities Requirement**: The provision of uninterrupted electricity and water services during our service hours is essential. In the event of utility unavailability, rescheduling of the appointment will be necessary and a $70 fee will apply. **Cancellation and Rescheduling Policy**: Any cancellation or rescheduling requests made within 72 hours of the scheduled appointment are subject to a $70 fee, unless waived at our discretion. **Staff Employment Restrictions**: By engaging our services, clients agree not to engage, solicit, or hire any staff member introduced to them through our company for any home-related services. Violations of this restriction may incur a referral/training fee irrespective of prior employment status. **Indemnification**: Clients agree to indemnify, defend, and hold harmless Ladybug Cleaning Co. LLC and its affiliates from any and all claims, damages, losses, liabilities, costs, or expenses arising from our cleaning services or property damage. **Disclaimer of Warranties**: To the maximum extent permitted by applicable law, we provide our cleaning services on an "as is" and "as available" basis, without any warranties, representations, or guarantees of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. **Satisfaction Guarantee**: In order to uphold our 100% satisfaction guarantee, it is imperative that the person who booked the cleaning appointment is present upon completion of service to ensure satisfaction. Failure to have the client present at the time of completion renders the satisfaction guarantee void. **Walk-Through and Pricing Confirmation**: Upon arrival, we will conduct a walk-through to confirm the scope and duration of cleaning required. Clients will be informed of the estimated duration and associated costs prior to the commencement of cleaning. Alternatively, clients may schedule a walk-through prior to the cleaning service to ensure clarity and transparency in pricing. **Limitation of Liability for Damages**: We are not liable for damages to any parts of the house that are already damaged or susceptible to damage, such as scratches on appliances, loose doors, picture frames, scuff marks on walls, chips on countertops, scratches or chips to floors, stains on carpets, or any other damages that could have been caused by human actions or pets. Any damages discovered must be reported by the client who booked the appointment before our cleaning team leaves the premises. It is crucial for clients, particularly those with newly constructed homes that may have residual damages from construction activities, to thoroughly inspect and report any pre-existing damages. **Minimum Service Duration for New Clients**: - A minimum of 3 hours of service is required when scheduling a cleaning appointment with a team of 2 or more cleaners. - A minimum of 4 hours of service is required when scheduling a cleaning appointment with a single cleaner. - Requests for service durations shorter than the specified minimums must be discussed and approved prior to scheduling the cleaning appointment. **Standard vs. Deep Cleaning**: Our Standard Cleaning service is ideal for furnished and occupied homes that have been maintained either by the homeowner or a professional cleaning service. Please refer to the attached checklist for more details. For more comprehensive needs, our Deep/Detail Cleaning service is designed for vacant homes, post-construction or remodel clean-ups, or homes that haven't been cleaned in over 45 days. This service includes everything listed on our Standard Cleaning checklist, as well as additional tasks detailed in our Deep/Detail Cleaning checklist. Any residence not serviced by us within 45 days shall be categorized as requiring an initial cleaning service, potentially incurring an initial cleaning service rate or deep cleaning service. **Client Presence Requirement**: All new clients are required to be present upon the arrival of our cleaning team and upon the completion of the cleaning service. Clients are not required to remain on the premises for the entire duration of the cleaning. **Client Interaction During Service**: - **Employee Autonomy**: Clients, including homeowners and/or tenants, are requested to allow our staff to perform their job independently. While our employees are working inside any room, bathroom, kitchen, or living area, clients are asked to refrain from entering these spaces. Clients may enter a room or area once the cleaning is complete. - **Key or Unattended Entry**: In situations where our cleaning team is provided with a key or authorized to enter and perform services while the client is not present, the following conditions apply: - Our team will take extra precautions to ensure the safety and security of your home. - However, the client acknowledges and agrees that Ladybug Cleaning Co. LLC is not responsible for any incidents, including but not limited to damages, that occur to the home which are beyond our control. By engaging our services, clients agree to these terms and conditions. Should you have any inquiries or require clarification regarding our policies, please contact us before proceeding with our services. These policies aim to ensure clarity, transparency, and mutual understanding between Ladybug Cleaning Co. LLC and our valued clients. Should you have any questions or concerns regarding these policies, please do not hesitate to contact us.